Does my harp come with a guarantee?
Absolutely. Here are the details:
2 Year Harp Guarantee for New Harps, 1 Year Guarantee for Ex-Hire Harps
We guarantee any new harp bought from us will be sturdy and strong. If any structural defect causes the harp to malfunction within the first 2 years of its life, we will pay for it to be shipped back to our workshop, provided that Hands on Harps is satisfied that on examination the harp was defective at the time of purchase. We will then either fix the problem or, if we can’t, replace the harp and ship it back to you.
For ex-hire harps, we offer the same guarantee, but for 1 year.
This is in addition to, and does not affect, your statutory rights.
This guarantee does not apply to damaged caused by any of the following:
- Improper installation, maintenance or repair
- Abnormal use, neglect, abuse, modification or accidental damage
- Exposure to extremes of temperature or humidity
6 Month String Guarantee
If any strings snap within 6 months of the purchase of any harp from us, just let us know which one and we’ll send a replacement, free of charge.
If you have breakages after this time, or you want to replace old strings, get in touch. We sell strings for our own harps cheaper than most other harp brands.
Will my new harp be "settled"?
When strings are put on a new harp, it takes weeks of tuning while the strings stretch and the wood settles before the harp can hold it’s tune. For a beginner or even an experienced harper, this can be frustrating as tuning a harp is difficult when you’re first learning. Many harps, especially towards the cheaper end of the market, are sent out with strings that still have plenty of stretch in them, which can be a frustrating experience for the excited new harp owner.
It’s our policy to hold on to harps for 4 weeks after they’re strung and tune them around 40 times during that period. We’ve done it loads, so we’ve gotten fast at it. When the harp reaches you it should be pretty much stable. It’ll still need regular tuning, all harps do, but you shouldn’t have the experience of sitting down to a harp that was tuned yesterday to hear it sounding awful.
Of course if you want your harp in a hurry for any reason and are happy to settle it yourself then let us know as we can do that too. I try to email every customer who places an order with an approximate date their harp will be ready-of course many have already corresponded before placing their order. Get in touch if you’d like to find out what our current lead time is.
When will I get my harp? (shipping details)
We can have up to a 3 month lead time on new harps, and this varies considerably. Sometimes we have them in stock.
We use a courier to ship our harps using a 2 day service. We ship to your home address. Please check product pages for current shipping charges.
When your harp is ready it will be packaged and dispatched on a Tuesday via Parcel Force’s 48 hour service (at time of writing their 24 hour service is unavailable due to the pandemic). Unless otherwise requested, harps are delivered on Thursdays. You’ll be sent an email with details of how to track your harp.
Please Contact Us for more details and to find out when you might expect to receive your harp after ordering.
Will I get my deposit back if I return my harp?
As long as you haven’t done any moderate or major damage to it and include your tuner, then you’ll get your deposit back in full shortly after you return your harp. Minor marks that we can sand out easily and fair wear and tear on the harp are acceptable.
It’s a deposit, not an “initial payment” or “setting up fee”.
If you aren’t able to return your tuner then we will deduct £8 from your deposit.
Can I get a discount for buying a harp after renting it?
Yes. If you want to buy the harp after renting for 1 or more years you get 25% off the price of the harp for each year you have rented it. After 3 years you can just forfeit your deposit and you own the harp!
Is my harp insured?
Insurance is included for the shipping. If you would like to buy insurance against theft or accidental damage for your Morwenna Rose Harp then you can do so here.
How can I return my harp?
The easiest way to return the harp is in the box it came in. If you still have it, then put it back in and take it to your nearest Post Office where they can send it back via Parcel Force for around £37.
If you don’t have the box then you can try a company like Pack and Send or, if you don’t have someone locally, I can post you another box with fitments inside it for £40, which you can pack it in to send back via the Post Office.
Of course, you’re welcome to bring the harp back in person to our workshop in South Gloucestershire if this is convenient.
Is the course designed for adults or for children?
Both! The speed of the course is such that it suits both children and adults. For younger children we do recommend having an adult help them, especially with motivation. One thing you don’t get from our course is the knowledge that your teacher will be disappointed in you if you haven’t practiced, but this needn’t be a problem if the person learning is motivated in themselves.
Do I need to be able to read music?
Not at all. The first year of the course is entirely done by show and copy, and the rest of the course can be done without reading music if you don’t want to learn to.
Will I learn to read music?
If you want to, then over the second and third years of the course we’ll show you how to read music, so that when you graduate from the course you’ll be able to continue learning new songs. This is not essential though, many great musicians don’t read music (Jimi Hendrix, Elton John, Paul McCartney, Pavarotti, Hans Zimmerman, Irving Berlin and plenty more) You’ll also learn how to learn songs by ear, which is a much more instinctive way of playing.
How do I get feedback from the tutor on my playing?
The simplest way is to email any questions or struggles you have to one of our harp tutors. You can also send videos or arrange Skype or telephone sessions if you want her to be able to see or hear what’s going on. Morwenna’s email address is firstname.lastname@example.org
Where can I find my subscription details?
If you have purchased a harp and have a voucher for a free period of lessons,
please email your voucher code to email@example.com to redeem it