We put our heart and soul into these harps. If there’s ever a problem, which there almost never is, we want to put it right.
2 Year Guarantee for New Harps
We guarantee any harp bought from us will be sturdy and strong. If any structural defect causes the harp to malfunction within the first 2 years of its life, we will pay for it to be shipped back to our workshop. We will then either fix the problem or, if we can’t, replace the harp and ship it back to you, subject to the exclusions listed below.
1 Year Guarantee for Second Hand Harps
We check over any harps we sell second hand to make sure they’re in good condition. If any structural defect causes the harp to malfunction within the first year of it being sold to you, we will pay for it to be shipped back to our workshop. We will then either fix the problem or, if we can’t, replace it for one of equal or greater value and ship it back to you, subject to the exclusions listed below.
6 Month String Guarantee
If any string snaps within 6 months of the purchase of any harp from us, just let us know which one and we’ll send a replacement, free of charge.
If you have breakages after this time, or you want to replace old strings, get in touch. We sell strings for our own harps cheaper than most other harp brands.
Online Course 30-day Guarantee
Most people love our course. But some people find this way of learning the harp doesn’t work for them. If that turns out to be you, then just get in touch within 30 days of signing up and we’ll cancel your subscription and give you a full refund, no questions asked.
All our harp guarantees are subject to the following exclusions:
This guarantee does not apply to any damage caused by improper treatment of the harp. This includes, but is not limited to: abnormal use, neglect, abuse, modification, accidental damage or exposure to extremes of heat, humidity or moisture.
This guarantee only covers harps that remain in mainland UK