This is the warranty given on all harps purchased before 25/9/2023:
2 Year Harp Guarantee for New Harps, 1 Year Guarantee for Ex-Hire Harps
We guarantee any new harp bought from us will be sturdy and strong. If any structural defect causes the harp to malfunction within the first 2 years of its life, we will pay for it to be shipped back to our workshop, provided that Hands on Harps is satisfied that on examination the harp was defective at the time of purchase. We will then either fix the problem or, if we can’t, replace the harp and ship it back to you.
For ex-hire harps, we offer the same guarantee, but for 1 year.
This is in addition to, and does not affect, your statutory rights.
This guarantee does not apply to damaged caused by any of the following:
- Improper installation, maintenance or repair
- Abnormal use, neglect, abuse, modification or accidental damage
- Exposure to extremes of temperature or humidity
6 Month String Guarantee
If any strings snap within 6 months of the purchase of any harp from us, just let us know which one and we’ll send a replacement, free of charge.
If you have breakages after this time, or you want to replace old strings, get in touch. We sell strings for our own harps cheaper than most other harp brands.